Patient Information and Registration
Please find our office and cancellation policies, insurance information, and more. Please call us if you are unable to find the information you need.
I am a new patient, how do I prepare for my first appointment?
Thank you for choosing Elite Women’s Health, we are excited to have you as a new patient!
In order to ensure a smooth initial visit, please complete all fields on the secure patient registration link that will be sent to your email and/or via text from Elite Women’s Health / Epion. We ask new patients to arrive 30 minutes prior to your scheduled appointment time. Please bring the following to your appointment:
- Insurance card(s)
- Photo ID
- Cash or credit card for your insurance copay (if applicable)
- Current medication list
- Surgical history
- Medical records from your prior OB/GYN facility and/or hospital
- Questions for your provider
If you have any questions, or have not received an email or text with the patient registration link, please call our office at 540-940-2000. We look forward to seeing you soon!
I’m an established patient, what do I need to bring to my appointment?
Thank you for choosing to continue your care with Elite Women’s Health! Prior to your visit you will receive an email and/or text message with a secure patient registration link. If you have not received this email and/or text, please give us a call prior to your appointment. For every visit, please be sure and bring:
- Your current insurance card(s)
- Photo ID
- Cash or credit card for insurance copayment (if applicable)
- Medical records if following up from another facility or hospital
We currently accept the following health insurance plans:
- Aetna Better Health
- All Savers
- Anthem BlueCross BlueShield
- Anthem Healthkeepers
- Anthem HealthKeepers Plus
- CareFirst BlueCross BlueShield
- * Unfortunately, Elite Women’s Health is no longer accepting new patients who use Medicare as primary insurance. We apologize for the inconvenience.
- Meritain Health
- Optima Health
- TRICARE Prime
- TRICARE Select
- UMR / United Healthcare
- United Healthcare
- United Healthcare Medicaid
- VA Medicaid
* Unfortunately, Elite Women’s Health is no longer accepting new patients who use Medicare as primary insurance. We apologize for the inconvenience.
How can I get my prescription refilled?
Please call the office to request a prescription refills and allow 24-48 hours for your refill to be processed and then check with your pharmacy. For birth control refills, please be sure you have scheduled your annual exam or we will not be able to process your refill request.
How can I get copies of my medical records?
Elite Women’s Health is happy to accommodate all medical records requests. In order to process your request, please complete and return the Medical Records Release Form to the front desk and allow up to 14 days for records to be sent.
A $10 fee is required for records to be burned onto disk. Printed records are $0.50 for the first 50 pages.
What is your process for FMLA/Short Term Disability paperwork?
Elite Women’s Health charges a $25 fee for all FMLA or short term disability form processing. Please allow 1-2 weeks for forms to be processed. Fee must be paid upon completion or when forms are given to the front desk. Thank you for your understanding.
When will a nurse call me back for a non-urgent issue?
When a non-urgent message is left on a nurse’s voicemail, the patient will receive a call back by the end of that business day.
What should I do if I have a medical emergency?
If you have a life threatening emergency, call 911. For other non life-threatening emergencies:
During Regular Business Hours:
Call 540-940-2000 and choose the prompt to speak to the front desk so they can route your call to a nurse for help.
After Regular Business Hours:
Call 540-940-2000 and have the answering service page the on-call physician. If a provider does not return your call within 30 minutes, please call the answering service and have the physician paged again.
What is your policy if I’m running late for my appointment?
We respect the time of all our patients, and our providers strive to stay on schedule and see patients as close to their scheduled appointment time as possible. If you are delayed and arrive late for your appointment, every effort will be made to see you the same day. We ask that if you are running late, please give the office a courtesy call to let the front desk know. Unfortunately, if you are more than 15 minutes late for your appointment, you may be asked to reschedule.
If you are a new patient and do not arrive 15-30 minutes prior to your scheduled appointment time, you may be asked to reschedule as it takes 15-30 minutes to complete the new patient registration process. We appreciate your understanding.
What is your appointment cancellation policy?
We ask that you provide a 24-48 hour notice to cancel or reschedule your appointment. A last-minute cancellation or missed appointment will not only delay your care but also prevents us from rescheduling another patient who could have been seen at that time.
Please be aware that we charge $25 for each appointment that is missed or rescheduled with less than 24 hours notice.
We Look Forward To Your Visit
Our office hours are Monday – Friday, 8AM-4:30PM. We take a wide variety of insurance plans, so please give us a call at 540-940-2000 to check on your specific coverage. Thank you!